• WE’RE HERE FOR YOU:

    Product Sales & Service: 847.996.0739

  • Service & Training

    You don’t have time for downtime.

    To help keep your marking and coding operation running smoothly we offer both on-site technical service and technical phone support. Whether you need to troubleshoot a problem, get regular maintenance instructions or service, or diagnose a more complex repair, we are here to help.

    For technical phone support or to request onsite service from one of our EBS Service Technicians contact us at:
    Phone: (847) 996-0739
    Email: sales@ebs-inkjet.com

    No one knows your EBS Printer better than your professionally-trained EBS Service Technicians. If your equipment requires repairs and/or maintenance, let us take care of it. Our expert repair technicians evaluate, repair, and test EBS printers for peak-performance operation. They have the thorough training and the right diagnostic equipment to help ensure your printer is operating at peak performance.

    For details, contact us at:
    Phone: (847) 996-0739
    Email: sales@ebs-inkjet.com

    We understand the importance of smooth-operating printing equipment so EBS is pleased to offer training sessions on all of our products at our facility or yours to ensure proper setup and operation of your ink-jet printing system.

    • Operator sessions include training on how to run and create messages and how to keep print heads clean.
    • Maintenance training covers preventative maintenance, troubleshooting and special applications.
    • Distributor training classes are also available

    For details, contact us at:
    Phone: (847) 996-0739
    Email: sales@ebs-inkjet.com

    Yes, an EBS technician would be happy to assist with training on any EBS equipment. We offer on site, video call or over the phone training sessions.

    The average turnaround time for Large character repairs is 1 to 3 days. The average turnaround time on Small character repairs is 3 to 5 Days.
    First you would need to contact EBS USA at 847-996-0739. An RMA would need to be created. To do this we would need some information. Company info, serial number of the printer, ink type being used, the reason for repair and email address/contact info for the person requesting RMA. You then would need to follow the packaging and shipping procedures supplied with the RMA to send us the equipment.

    EBS will offer a service contract on a case-by-case basis. Please inquire for further information.

    If EBS has a demo printer on the shelf with the ink type being used, we will gladly send it in place of the printer coming for service.
    The EBS office is open Monday thru Friday 8a-5p central time. If it is outside business hours a technician can still be contacted for technical support by cell phone.
    Always log in as an administrator, password = 1.
    The bottom wheel needs to have a silver magnet to make the printer work – check both wheels.

    The EBS S/W runs only on Windows. You can use the Safari browser to connect to a HJ260 when it’s connected to WiFi

    – Connect the printer to the EBS Software and click ‘Retrieve’ – check the Info Tab for a detailed description of the error.
    The software was likely installed without Windows Administrative rights – talk to your IT department for help correctly installing the software.
    Check that the cartridge is not expired.

    No, each ink has a unique chemical structure and mixing leads to leaking and poor print quality. EBS USA recommends against swapping different inks in the same printer.

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    Product Sales/Service: (847) 996-0739 or sales@ebs‐inkjet.com

    Why EBS Printers?

    Quick Delivery

    Our warehouse is stocked with a large inventory of inkink‐jet printers and supplies which means that you get your printers and supplies delivered when you need them.

    Try Before You Buy

    Print Samples Test and inspect character size, dry time, color FPM speed and number of prints before you buy.

    Onsite Demos & Trials

    Test our printers in your facility, and on your specific applications, against any competitive printers.

    Customer Training

    To ensure proper setup and operation of your ink jet printing systems, we offer leading edge training sessions on all of our products either on site or at our facility.

    Full Service Repair Center

    If your equipment requires repairs and/or maintenance, let us take care of it. Our expert repair technicians evaluate, repair, and test EBS printers for peak performance operation either on site or at our facility.

    Technical Support

    Reduce downtime with either our technical on site service or phone support. Whether you need to troubleshoot a problem, get regular maintenance instructions or service, or diagnose a more complex repair, we are here to help.