Service & Training

Service & Training

You don’t have time for downtime.

To help keep your marking and coding operation running smoothly we offer both on-site technical service and technical phone support. Whether you need to troubleshoot a problem, get regular maintenance instructions or service, or diagnose a more complex repair, we are here to help.

For technical phone support or to request on-site service from one of our EBS Service Technicians contact us at:
Phone: (847) 996-0739

No one knows your EBS Printer better than your professionally-trained EBS Service Technicians. If your equipment requires repairs and/or maintenance, let us take care of it. Our expert repair technicians evaluate, repair, and test EBS printers for peak-performance operation. They have the thorough training and the right diagnostic equipment to help ensure your printer is operating at peak performance. For details, contact us at: Phone: (847) 996-0739
We understand the importance of smooth-operating printing equipment so EBS is pleased to offer training sessions on all of our products at our facility or yours to ensure proper setup and operation of your ink-jet printing system.
  • Operator sessions include training on how to run and create messages and how to keep print heads clean.
  • Maintenance training covers preventative maintenance, troubleshooting and special applications.
  • Distributor training classes are also available

For details, contact us at: Phone: (847) 996-0739

Yes, an EBS technician would be happy to assist with training on any EBS equipment. We offer on site, video call or over the phone training sessions.

The average turnaround time for Large character repairs is 1 to 3 days. The average turnaround time on Small character repairs is 3 to 5 Days.
First you would need to contact EBS USA at 847-996-0739. An RMA would need to be created. To do this we would need some information. Company info, serial number of the printer, ink type being used, the reason for repair and email address/contact info for the person requesting RMA. You then would need to follow the packaging and shipping procedures supplied with the RMA to send us the equipment.

EBS will offer a service contract on a case-by-case basis. Please inquire for further information.

If EBS has a demo printer on the shelf with the ink type being used, we will gladly send it in place of the printer coming for service.
The EBS office is open Monday thru Friday 8a-5p central time. If it is outside business hours a technician can still be contacted for technical support by cell phone.
Always log in as an administrator, password = 1.
The bottom wheel needs to have a silver magnet to make the printer work – check both wheels.

The EBS S/W runs only on Windows. You can use the Safari browser to connect to a HJ260 when it’s connected to WiFi

Connect the printer to the EBS Software and click ‘Retrieve’ – check the Info Tab for a detailed description of the error.

The software was likely installed without Windows Administrative rights – talk to your IT department for help correctly installing the software.
Check that the cartridge is not expired.

No, each ink has a unique chemical structure and mixing leads to leaking and poor print quality. EBS USA recommends against swapping different inks in the same printer.

EBS stocks spare parts and other supplies for all of our high-performance industrial Ink-Jet systems for quick delivery.

It’s easy to order supplies from EBS.

  • Contact your dealer or call 847.996.0739 for a current list or parts for your printer.

We promise great customer service from knowledgeable representatives and fast shipping to meet your needs.

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Why EBS Printers?

Quick Delivery

Our warehouse is stocked with a large inventory of Ink‐Jet printers and supplies which means that you get your printers and supplies delivered when you need them.

Try Before You Buy

Print Samples Test and inspect character size, dry time, color FPM speed and number of prints before you buy.

Onsite Demos & Trials

Test our printers in your facility, and on your specific applications, against any competitive printers.

Customer Training

To ensure proper setup and operation of your Ink-Jet printing systems, we
offer cutting-edge training sessions on all of our products either on site or at our facility.

Full Service Repair Center

If your equipment requires repairs and/or maintenance, let us take care of it. Our expert repair technicians evaluate, repair, and test EBS printers for peak performance operation either on site or at our facility.

Technical Support

Reduce downtime with either our technical on site service or phone support. Whether you need to troubleshoot a problem, get regular maintenance instructions or service, or diagnose a more complex repair, we are here to help.